1. Who We Are
Limo Service London Ontario ("we," "us," or "our") operates the website at limoservicelondonontario.ca and provides chauffeur and luxury limousine transportation services in London, Ontario and surrounding regions. This Privacy Policy applies to all personal information collected through our website, by telephone, by email, or in person.
2. Information We Collect
We collect only the information necessary to provide our transportation services and respond to enquiries:
- Booking information: Name, phone number, email address, pickup and destination addresses, date and time of travel, passenger count, vehicle preferences, and special requests.
- Payment information: When applicable, credit card or other payment details processed securely by our payment provider. We do not store full payment card numbers on our systems.
- Website analytics: Standard web analytics including IP address, browser type, pages visited, and referring URL. We use this in aggregate to improve our site.
- Communications: Records of phone calls, emails, and form submissions for service-quality and dispute-resolution purposes.
3. How We Use Your Information
We use collected information solely to:
- Provide the transportation services you have requested
- Confirm bookings, send booking details, and contact you about your reservation
- Process payments and issue receipts
- Respond to enquiries, quote requests, or customer-service issues
- Improve our website and service quality
- Comply with legal obligations under Canadian law
We do not sell, rent, or trade your personal information to third parties. We do not use your information for marketing emails unless you have explicitly opted in.
4. Information Sharing
We share personal information only with trusted third parties that help us deliver our service:
- Assigned chauffeur: Receives the booking details necessary to complete your trip.
- Payment processor: Receives payment information necessary to charge your card.
- Legal authorities: If required by a valid Canadian court order, subpoena, or legal process.
We require all service providers to maintain confidentiality and use information solely for the services they provide to us.
5. Data Retention
Booking records are retained for seven (7) years for accounting, tax, and dispute-resolution purposes, consistent with Canadian record-keeping requirements. Marketing-opt-in records are retained until you unsubscribe.
6. Your Rights Under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent to marketing communications at any time
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at info@limoservicelondonontario.ca or call +1 (519) 488-5090.
7. Cookies
Our website uses minimal essential cookies for site functionality. We do not use third-party advertising or tracking cookies without consent. You can disable cookies in your browser settings without affecting basic site functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Please review periodically.
Effective date: May 26, 2026
