1. Booking & Confirmation
A booking is confirmed only after we have issued a written confirmation by email or SMS. Verbal quotes are estimates and do not constitute a confirmed reservation. Confirmation includes the date, time, pickup address, destination, vehicle assigned, chauffeur details, and final flat-rate price.
2. Pricing & Payment
All quotes are flat-rate and include fuel, professional chauffeur, vehicle preparation, route planning, complimentary bottled water, and HST. Wedding packages additionally include red-carpet rollout, "Just Married" signage, and chilled champagne service.
A deposit may be required to confirm certain bookings (weddings, party-bus charters, multi-day itineraries). Balances are due before or on the day of service. We accept major credit cards, Interac e-Transfer, and corporate cheques (for established accounts).
3. Cancellation Policy
- More than 72 hours before pickup: Full refund of any deposit.
- 72 to 24 hours before pickup: Deposit forfeited; balance not charged.
- Less than 24 hours before pickup: Full reservation charged.
- Weather-related cancellations or rescheduling: Honoured at no penalty when initiated at least 4 hours before pickup.
- No-show: Full reservation charged.
4. Wait Time & Overtime
Airport arrivals include 60 minutes of complimentary curbside wait time after wheels-down. Other pickups include 15 minutes of complimentary wait. Beyond this, wait time is billed at the applicable hourly rate, rounded up to the nearest 15 minutes.
If your booking runs past its scheduled end time, additional hours are charged at the applicable hourly rate.
5. Passenger Conduct
Our chauffeurs reserve the right to refuse service or end a booking immediately if passenger conduct includes any of the following: open intoxication or drug use, weapons, illegal substances, smoking in the vehicle, threatening or abusive behaviour toward the chauffeur, or wilful damage to the vehicle. In such cases, no refund is issued and the client is responsible for cleaning or damage charges.
6. Vehicle & Route Substitution
In rare cases (mechanical issue, accident, severe weather), we may substitute a comparable or upgraded vehicle. We will notify you as soon as possible. Routes may also be adjusted by the chauffeur for safety or efficiency without prior notice.
7. Liability
We carry $5,000,000 in commercial liability insurance per vehicle. Our liability is limited to the amount of the booking in the event of service failure or interruption caused by us. We are not liable for losses arising from causes outside our reasonable control (severe weather, road closures, airport delays, etc.).
Personal items left in the vehicle are the responsibility of the passenger. We will hold found items for 30 days and will work with the passenger to arrange return.
8. Children & Special Requirements
Child car seats and booster seats can be arranged on request. Please specify this at the time of booking so we can confirm the correct equipment. Mobility aids and accessible vehicles may be available with advance notice.
9. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under these terms will be resolved in the courts of London, Ontario.
10. Contact
Questions about these Terms? Contact us:
info@limoservicelondonontario.ca | +1 (519) 488-5090
Effective date: May 26, 2026
